Workers’ compensation care

Workers’ Compensation FAQs

Answers to the questions we hear most from injured workers.

Workers’ compensation

Questions and Answers

General Questions

What counts as a workplace injury?
Any injury or illness that occurs as a result of your job duties or work environment, whether from a single incident or from repetitive or cumulative strain over time.
Do I have to report my injury right away?
You should report it as soon as possible. Prompt reporting supports both your recovery and the strength of your claim, though a delayed report doesn’t automatically disqualify a legitimate injury.
Can I be treated here even if I haven’t filed a claim yet?
In many cases, yes — we can begin evaluation and discuss the process with you. Contact our office to talk through your specific situation.

Treatment Questions

Will treatment for my work injury cost me anything out of pocket?
For an accepted workers’ compensation claim, treatment for the covered injury is typically provided with little to no out-of-pocket cost to you, though this depends on your specific claim and coverage.
What kind of treatment will I receive?
This depends on your specific injury, but often includes a combination of chiropractic care, soft tissue therapy, physical therapy, and other services matched to what your evaluation identifies.
How often will I need to be seen?
Visit frequency depends on your injury’s severity and stage of recovery, typically higher early on and tapering as you progress toward full function.

Work Status Questions

Who decides if I can return to work?
Your treating provider determines your work capacity and restrictions based on your evaluation and ongoing progress, communicated directly to your employer.
What if my employer doesn’t have light duty available?
We’ll provide clear restrictions regardless of whether modified duty is available, and can discuss your options if it isn’t.
Can my restrictions change over time?
Yes — restrictions are reassessed regularly and updated as your function improves, which is a normal and expected part of the recovery process.

Claims and Insurance Questions

What if my claim is denied?
You typically have options to appeal a denied claim — we can provide the documentation from your care to support that process, though the specific appeal steps depend on your state and insurance carrier.
Can I choose which clinic treats my work injury?
This depends on your employer’s specific workers’ compensation program and state requirements — we’re glad to help you understand your options for your situation.
Who do I contact with billing questions about my claim?
Our billing team handles workers’ compensation claims directly and can answer specific questions about your case — reach out to our office directly for those details.

If your question isn’t answered here, reach out to our office directly — workers’ compensation cases vary enough by state, employer, and carrier that a specific conversation about your situation is often the fastest way to get a clear answer.

Get First Aid or Emergency Care First

For a serious workplace injury, get first aid or emergency care right away and call 911 when needed. Report the injury to your employer as soon as you can. Once you’re safe, we can evaluate the injury and document it for your claim.

Request an Injury Evaluation

Request an appointment online, or call (480) 788-3424 to speak with the office.

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